Customer service that focuses on long-term partnership.
Our Customers - A Partner for the Future.
Putting Our Customers First.
For us, a key definition of success comes by looking at our customer relationships. And by that measure, Glaze Tool and Engineering is doing well indeed. We have an exceptionally high customer retention rate, which tells us that we’re doing more than few things right. Moreover, some customers have been working with us almost as long as we’ve been in business.
Listening to Our Customers.
We think it boils down to more responsive customer service, as well as our work product. From the first, we focus on listening to you carefully, making sure we thoroughly understand your manufacturing challenge. As we start work, you can expect regular contact with us, from concept to completion. We understand your needs, tailor solutions and track details.
Giving Our Customers Value.
We work with you to make sure our solutions meet your needs exactly, solve your problems, or produce the savings in time or money you were looking for. And we follow up after delivery or installation to make sure that’s still the case. In other words, we go “above and beyond” to make sure you’re satisfied.
A lot of companies talk about their customer service commitment, but we believe that we “walk” the talk. When you work with Glaze Tool and Engineering, we’re treating you like the long-term partner we want you to become.